Frequently Asked Questions

Our online customer service can help you get an answer in a few clicks!

Do you have a question? We have the answer to almost everything.

Moving house, renewable energy, bills, procedures, mobility, premiums: you have many questions. In order to save you a lot of time, you will find all the answers to your questions here.

What are single tariffs and dual tariffs?

Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.

For the dual tariff:

  • a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
  • and a lower price at night (22:00 to 06:00) will be billed.

This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.

For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.

What does the fee for metering and billing include?

Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.

Why is the professional tariff applied to “common” household usage?

“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.

But what exactly is a smart meter?

It is a system, connected and therefore communicating, which allows you to measure precisely both your energy consumption and production (if you have a photovoltaic installation for example). Thanks to this connection, your smart meter will give your grid operator the ability to monitor the level of consumption and therefore better control the flow of electricity, thus guaranteeing an operational network at all times.


Can everyone benefit from the Connect discount?

Yes, all d'Enovos customers can benefit from the Connect discount.

Will I save money with my smart meter?

Yes, in principle. The smart meter enables you to view all your energy consumptions and therefore better control them. Better management of your energy means saving energy and consequently, saving money. If you are an Enovos customer, you can view your consumption and production on

What are the payment deadlines?

Payment due dates are shown on all our bills.

I receive a reminder, but I have already paid my bill. What should I do?

In this case your payment and our reminder have coincided. In this case, look at the time of the last update shown on our reminder.

If your payment was made after this date, you can ignore the reminder.

If your bill was paid before this date, you can contact our Serviceline on the free phone number 8006-6000 from Monday to Friday 08:00 – 18:00 to clarify your situation.

Who is my contact at Enovos for my personal data?

The Data Protection Officer at Enovos can be contacted via the email address The Data Protection Officer will deal with your request as soon as possible.

For complaints relating to the processing of your personal data, you can contact the Data Protection Authority:


Commission Nationale pour la Protection des Données (CNPD)
1, avenue du Rock’n’Roll
Tél. : +352 2610 60 1
Fax : +352 2610 60 29
Email :


Commission Nationale de l’Informatique et des Libertés (CNIL)
3, place de Fontenoy
TSA 80715
F-75334 Paris
Cedex 07
Tél : +33 (0)1 53 73 22 22
Fax : +33 (0)1 53 73 22 00


Commission de la protection de la vie privée (CPVP)
Rue de la Presse, 35
F-1000 Bruxelles
Tél. : +32 (0)2 274 48 00
Fax : +32 (0)2 274 48 35
Email :

Can I charge my car at all charging stations?

enodrive zen does not work with all the charging stations but with nearly 180,000 charging stations across Europe belonging to partner operators.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

You are a individual? Find an answer to your needs:

How can I find out about my consumption?

If you have a account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.