Do you have a question? We have the answer to almost everything.
Moving house, renewable energy, bills, procedures, mobility, premiums: you have many questions. In order to save you a lot of time, you will find all the answers to your questions here.
Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.
For the dual tariff:
- a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
- and a lower price at night (22:00 to 06:00) will be billed.
This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.
For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.
Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.
“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.
It is a system, connected and therefore communicating, which allows you to measure precisely both your energy consumption and production (if you have a photovoltaic installation for example). Thanks to this connection, your smart meter will give your grid operator the ability to monitor the level of consumption and therefore better control the flow of electricity, thus guaranteeing an operational network at all times.
Yes, all d'Enovos customers can benefit from the Connect discount.
Yes, in principle. The smart meter enables you to view all your energy consumptions and therefore better control them. Better management of your energy means saving energy and consequently, saving money. If you are an Enovos customer, you can view your consumption and production on my.enovos.lu
Payment due dates are shown on all our bills.
In this case your payment and our reminder have coincided. In this case, look at the time of the last update shown on our reminder.
If your payment was made after this date, you can ignore the reminder.
If your bill was paid before this date, you can contact our Serviceline on the free phone number 8006-6000 from Monday to Friday 08:00 – 18:00 to clarify your situation.
The Data Protection Officer at Enovos can be contacted via the email address email@example.com. The Data Protection Officer will deal with your request as soon as possible.
For complaints relating to the processing of your personal data, you can contact the Data Protection Authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3, place de Fontenoy
Tél : +33 (0)1 53 73 22 22
Fax : +33 (0)1 53 73 22 00
Commission de la protection de la vie privée (CPVP)
Rue de la Presse, 35
Tél. : +32 (0)2 274 48 00
Fax : +32 (0)2 274 48 35
Email : firstname.lastname@example.org
enodrive zen does not work with all the charging stations but with nearly 180,000 charging stations across Europe belonging to partner operators.