Frequently Asked Questions

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Moving house, renewable energy, bills, procedures, mobility, premiums: you have many questions. In order to save you a lot of time, you will find all the answers to your questions here.

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How do I pay for charging abroad?

The price of charging abroad will be added to your charging data in Luxembourg and deducted directly from your account on a monthly basis via your SEPA direct debit.

How can I find a terminal with the right power level and/or connector?

In order to find the charging station with the right power for your vehicle, simply use the application’s filter function. You can filter by connector type as well as by power. You will thus be able to view only the terminals that interest you.

Do I have to take out a special subscription to be able to charge my car abroad?

No, all you need is to have an enodrive card and a my.enodrive account. You will only pay the price of the card (12 euros) once and your monthly consumption under the tariffs in force depending on the different operators.

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Does the enodrive application offer me a particular route based on the charging stations available along the route?

Unfortunately, the enodrive application does not have this function. Nevertheless, thanks to the interactive map, you can easily view the charging stations available on your route or be directed to the station of your choice.

Is charging abroad more expensive?

The price of charging may vary according to the different charging station operators. The tariffs for each are indicated in the application as well as the power and connectors available.

Can I activate and stop charging remotely with the enodrive application?

The “remote charging” function does not apply to all charging station operators. Some offer this option, others don’t…

You will find this information within the description of the charging station.

Can I charge my car abroad with my enodrive zen card/application?

Yes, Enovos has developed a network with the best partners throughout Europe to allow you to travel around with your electric vehicle in complete peace of mind.

Please note: not all charging stations can be activated directly via the app. In order to guarantee you maximum use of the e-Roaming network, we recommend to be equipped with the enodrive zen RFID card.

Can I charge my car at all charging stations?

enodrive zen does not work with all the charging stations but with nearly 180,000 charging stations across Europe belonging to partner operators.

Can I book my charging station remotely?

The “remote booking” function does not apply to all charging station operators. Some offer this option, others don’t…

You will find this information within the description of the charging station.

Can everyone benefit from the Connect discount?

Yes, all Enovos customers can benefit from the Connect discount.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

You are a individual? Find an answer to your needs:
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How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.