Natural gas: state aid and invoicing

Faced with the tumultuous situation on the energy market, the Luxembourg government has put in place certain measures to protect individuals against price increases.

2 measures to support individuals

It was agreed at the beginning of the energy crisis that the state would pay the grid usage fees. This measure came into force on 1 May 2022.

The latest “Tripartite Agreement” of September 2022 goes even further. Indeed, the Government decided to limit the increase in gas prices for residential customers by introducing a price cap of €0.8325 per m3 of natural gas consumed, excluding grid usage fees and all taxes in force on the day of billing.

Your invoices

In order to relieve your invoices as much as possible, these two measures are now automatically deducted from your advance payments, which have been adapted accordingly. Your new payment plan indicates the amount of the advance payments taking into account the effective Enovos rates as well as the amount to be paid after discounts.

On your invoices, the various elements are automatically deducted under the heading “Remise”:

Our tariff sheets (December 2022)

In order to provide a transparent overview of the different elements that make up your invoice as well as the amount of state aid, we have also revised our tariff sheets.

GridDisplayed integrated tariffCoverage of grid usage feesDisplayed natural gas priceFinancial contribution to the price of natural gasInvoiced natural gas priceMonthly premium
Creos1,80330 €/m30,15675 €/m31,64655 €/m30,81405 €/m30,8325 €/m30,30 €/kW installed
Ville de Dudelange1,78009 €/m30,13354 €/m31,64655 €/m30,81405 €/m30,8325 €/m30,30 €/kW installed
SUDenergie1,77492 €/m30,12837 €/m31,64655 €/m30,81405 €/m30,8325 €/m30,30 €/kW installed
  • Displayed integrated tariff: This is the official Enovos supply price including the grid usage fee and excluding all taxes and duties
  • Coverage of grid usage fees: These are the grid fees that are covered by the State (since 1 May 2022)
  • Displayed natural gas price: This is the supply price excluding grid usage fees and all taxes
  • Financial contribution to the price of natural gas: This is the amount paid by the State (since 1 October 2022)
  • Invoiced natural gas price: This is the amount invoiced to eligible customers after deduction of the State’s financial contribution
  • Monthly premium: This is the power premium taking into account the power of all installed appliances (minimum €5/month excluding VAT), without Connect discount (€2.5/month discount deducted from the monthly premium)

All government measures are valid until 31 December 2023. Any other measures will be communicated to our customers as soon as the legal texts are validated.

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New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

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How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.