naturstroum home

The real green electricity

Our base rate is 100% green

naturstroum is our customer’s favourite. As an independent institute certifies our electricity, our customers know that they use genuine green electricity.

Thanks to naturstroum, since 2011, all of our customers have enjoyed using green electricity. Since then, we have been supplying each individual private customer with 100% green energy. With our basic tariff, you provide your family and your home with renewable energy produced in Europe.

Details of your naturstroum home simulation

Energy price:
Monthly premium:
Connect discount:
- 30.00
Network usage fees:
Monthly network access fee:
Compensation mechanism:
Tax on consumption:
Total excl. VAT:
VAT 8%:
Total incl. VAT:

*Price calculated with the connect discount for a consumption of 4000 kWh/year as of 13/07/2024.

Your personalized cost
Consumption kWh/year

How can I find out what my consumption is?

Calculate your personal cost

Enter your consumption here and find a cost adjusted to your consumption on the table and graph on this page.

Your personalized naturstroum home offer:

854.67 €/year



Your energy invoice is split into several components: the energy price itself, the network charges and various taxes.

naturstroum is certified green electricity

We are the only energy provider in Luxembourg to put our green electricity products through its paces by an independent institute every year.

This will give you the confidence to use renewable, high quality and truly green energy for your home. TÜV certifies the renewable and local origins of our naturstroum. We regularly monitor our green electricity, which is why naturstroum always remains sustainable.

We believe in the future

This is why we support the energy transition. Together, lets strive to save energy and opt for green electricity as our customer. We help you to lower your energy costs and consumption.

With our nova naturstroum premium rate, you can even specifically support renewable energies in Luxembourg. Find out more about our premium regional green electricity here.

Documents and forms

What should I do in the event of an electrical power outage or a breakdown?

First, ensure that the outage has not been caused by a problem in your domestic wiring system, e.g., a fuse or a tripped differential circuit-breaker.

Then attempt to ascertain if the breakdown has affected several rooms. If this is the case, use the free phone number 8002-9900.

The network manager will send a unit to fix the power outage as soon as possible.

What are single tariffs and dual tariffs?

Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.

For the dual tariff:

  • a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
  • and a lower price at night (22:00 to 06:00) will be billed.

This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.

For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.

What does the fee for metering and billing include?

Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.

The public lighting system is not working. Whom should I contact?

Public lighting of byroads is the responsibility of the administration of the local commune.The lighting of the State roads system is the responsibility of the Roads and Bridges Public Lighting Service (Eclairage Public de l’Administration des Ponts et Chaussées). If you wish to report malfunctions in the public lighting system, contact the administration of the local commune, which will pass on your complaint to the proper service.

Why is the professional tariff applied to “common” household usage?

“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Enovos customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Enovos customer? Take all the necessary steps in your customer area.

Are you a professional? Find an answer to your needs:

How can I find out about my consumption?

If you have a account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.