Cookie Policy

Last updated: May 2018

Our Cookie Policy applies to all the websites, branded pages on third party platforms like Facebook or Youtube, and all the applications accessed or used through our websites or branded pages on third party platforms operated by or on behalf of the Encevo Group (Encevo Group’s Websites, our Websites or Websites).

If you consent to our use of cookies, you accept browsing our Websites in accordance with this Cookie Policy. If you do not agree to our use of cookies or if you set your cookie or browser preferences to disable the cookies that we use, your user experience while on our Websites may be flawed.

The table below summarises the different types of cookies we use on our Websites together with their respective purpose and duration (i.e. how long each cookie will remain on your device).

What is a cookie?

A cookie is a small text file or a piece of information that may be stored within the web browser on your computer or devices when you visit our Websites. A cookie will usually contain the name of the website it came from, the "lifetime" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.

What do we use cookies for?

We use cookies to let you navigate efficiently between our Websites, to remember your preferences, and generally to improve your user experience. Cookies may tell us, for example, whether you have visited our Website before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how visitors use our Websites and to help us improve their structure and content. We do not use this information to identify any single user on our Websites.

Cookie Settings

Click here to configure your cookie preferences

What types of cookies do we use?

The cookies we use on our Websites can be categorised by several of their characteristics:

Cookie lifetime

  • Session cookies: Session cookies are temporary cookies that remain on your device until you leave the the Website.
  • Persistent cookies: Persistent cookies remain on your device for much longer or until you manually delete them. How long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie as well as your browser settings. This cookie for instance allows us to count you among returning visitors on our Website if you already visited before.

Cookie deployer

  • First party cookies: The website owner or service provider sets these cookies.
  • Third party cookies: Parties other than the website owner set these cookies.

Some of the pages you visit on our Websites may also contain “pixel tags” or “clear gifs” that may share information about your visit with third parties that directly support our promotional activities and website development efforts.

Cookies used on the Encevo Group’s Websites

We use four types of cookies on our Websites.

Type of Cookie

What do they do?

Do these cookies collect my personal data / identify me?

Links to more information:

Essential

These cookies are essential to make Encevo Websites work correctly, they enable you to move around our websites and use our features. Examples include remembering previous actions (e.g. entered text) whennavigating back to a page in the same session.

These cookies do not identify you as an individual.

If you do not accept these cookies, it may affect the performance of the website, or parts of it.

 

Performance

These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our websites.

These cookies do not identify you as an individual. All data is collected and aggregated anonymously.

Read more further down *

Functionality

These cookies allow our websites to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. They can also enable visitors to watch videos, play games and engage with social tools, such as blogs, chatrooms and forums.

 

The information these cookies collect may include personally identifiable information that you have disclosed, such as your username or profile picture. We shall always be transparent with you about what information we collect, what we do with it and with whom we share it.

If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.

 

Read more further down *

Targeting / advertising

These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of advertising campaigns on Encevo and non Encevo Websites.

We may use these cookies to remember websites you have visited and we may share this information with other parties, including advertisers and our agencies.

Most types of these cookies track consumers via their IP address, so may collect some personal identifiable information. For more information about these cookies, including the information they collect and how this is used, click here.

Read more further down *

 

Do we use third party cookies?

We use a number of suppliers that may also set cookies on your device on our behalf when you visit the Encevo Group’s Websites. These cookies are necessary for the suppliers to deliver their services. To get more information about these cookies, as well as information about how to opt-out of receiving such cookies, continue reading.

So when you visit our Websites you may receive cookies from third party websites or domains. We identify these cookies for you before they are used so that you can decide whether you wish to accept them. More information about these cookies can be found on the third party's website.

How can I control or delete cookies?

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being deployed to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more on how to modify your browser settings.

If you use different devices to view and access our Websites (e.g. your computer, smartphone, tablet etc) you will need to make sure that each browser on each device is adjusted to suit your cookie preferences. Click here for more information.

*More detailed information about the cookies

The pricing cookie

The pricing cookie is an essential cookie that is used to pass on your settings as well as the price from the simulators of our websites on to the pages that follow.

This is a first-party session cookie that is immediately deleted from your browser after the session.

The cookie does not transfer or store any personal data. It merely provides information about the product, price, and chosen settings on subsequent pages to give you the best possible and consistent user experience.

Saving this cookie can be prevented by your browser setting. For more information about these settings and how to change them, check your browser provider's pages. Disabling this cookie may cause some features of the Encevo websites to be restricted.

More information on this topic can be found in our Privacy Policy.

Google Tag Manager 

The Google Tag Manager is a technical solution that allows us to easily maintain tags and JavaScript code on our websites without the need for coding skills.

The Google Tag Manager itself does not collect data or share it with other Google Apps or third parties.

The Google Tag Manager operating company is Google Inc., 1600 Amphitheater Pkwy, Mountain View, California 94043-1351, USA.

For more information, see the Google Privacy Policy at https://policies.google.com/privacy?hl=en&gl=en

Google Analytics

The Google Analytics cookies help us to better understand the visitors of our websites and to tailor our digital presence to their needs. Specifically, this web analytics service helps us to optimize our websites and to tailor our digital advertising to the needs of the users so that the best possible user journey is possible.

The operating company of Google Analytics is Google Inc., 1600 Amphitheater Pkwy, Mountain View, California 94043-1351, USA.

These cookies are a mix of session and persistent cookies from a first-party provider. The lifetime of the cookies is as follows:

Cookie name

Lifespan

_ga

2 years

_gid

24 hours

_dc_gtm_<property-id>

1 minute

AMP_TOKEN

30 seconds to 1 years

_gac_<property-id>

90 days

The cookies send information such as browser type, operating system, referral page, IP address or the time of the session to a server where the information is stored. The data may be transferred to third parties as far as required by law or to third parties if they process the data.

Saving these cookies can be prevented by your browser settings. To find out how change these settings, please refer to the information of your browser provider.

Furthermore, you may change your preferences in the cookie settings of the present cookie policy. Here you can select how many cookies you want to allow to be stored on your browser.

For more information about this topic, see the Google Privacy Policy at https://policies.google.com/privacy?hl=en&gl=en

Google AdWords

Google AdWords helps us to market our products and services in the Google search engine and Google Display Network. Google AdWords is an advertising tool. The Google AdWords cookies on our websites are used to measure the success of our advertising campaigns, to tailor them to the needs of each visitor and optimize them.

The operating company of Google AdWords is Google Inc., 1600 Amphitheater Pkwy, Mountain View, California 94043-1351, USA.

Google AdWords uses a cookie that allows us to start so-called remarketing campaigns or to optimize their conversions. This means that if you have visited certain pages on our websites, we will be able to show you targeted advertising in the days following your visit. The conversion tracking cookie allows us to tailor our campaigns to meet predefined goals and display the ads that are relevant to you. During this process, personal data is collected and stored. With every visit on our website, personal information is transferred to Google. However, the data collected by Google to help us optimize these campaigns is not available to us or any of Google's other advertisers.

The Google AdWords cookies are only stored in your browser if you have opted for option (3) in our cookie settings.

In addition, Google offers you the possibility to disable interest-based advertising by Google. You may do so by disabling the "personalized advertising" on http://www.google.com/settings/ads/onweb/?hl=en.

For more information, see the Google Privacy Policy at https://policies.google.com/privacy?hl=en&gl=en

Hotjar

Hotjar is a web analytics service that allows us to create so-called heat maps for the pages on our websites and to obtain direct feedback from our visitors.

The operating company of Hotjar is Hotjar Ltd., Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe.

With Hotjar will be collected the following data:

  • Anonymized IP address
  • E-mail address
  • Referrer domain
  • Visited pages on our website
  • Country
  • Date and time of the meeting
  • Device and browser information

The data will be transfered to the Hotjar servers in Ireland.

Using this data, Hotjar allows us to understand which buttons, links or other objects on our websites are actually clicked and used and which objects are completely or largely ignored. Forms or other areas where personal information is provided are hidden directly from Hotjar and cannot be tracked by anyone.

You may only be tracked on our websites by Hotjar if you have chosen option (3) of our cookie settings.

Another way to disable your data to be passed your data on to Hotjar is the "Do Not Track" setting of your browser. For more information about these settings and how to change them, check the information of your browser provider or Hotjar on https://www.hotjar.com/legal/compliance/opt-out

More information on this topic can also be found at https://www.hotjar.com/privacy

Facebook Custom Audiences

The Facebook Pixel is installed on our website. This pixel allows us to follow our social media campaigns, show you exclusive advertising on Facebook and other social media, and create custom audiences.

The operating company is Facebook Inc., 16001 S. California Ave, Palo Alto, CA 94304, USA.

Through these "pixel tags" or "clear gifs" Facebook receives the information that our website has been visited. If you are registered with Facebook, Facebook may also associate your visit to our website with your Facebook account. We cannot give exact information about the extent of the transmitted data as this is not disclosed.

You can only be tracked on our websites by Facebook Custom Audiences if you have chosen option (3) of our cookie settings.

You may also opt out of Facebook Custom Audiences at any time by visiting https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen in your Facebook account.

Further details on this topic can also be found at https://www.facebook.com/about/privacy

Facebook Connect

We use Facebook Connect so that you can easily log into our customer portal with your Facebook account.

The operating company is Facebook Inc., 16001 S. California Ave, Palo Alto, CA 94304, USA.

When using Facebook Connect, Facebook receives the information that our website has been visited and that you want to log in to it. Our website does not receive any information about your account except that you have a Facebook account.

You can only be tracked on our websites by Facebook Connect if you have chosen option (3) of our cookie settings.

Further details on this topic can also be found at https://www.facebook.com/about/privacy

 

For more information on our Cookie Policy and other technologies, please contact us at dpo@enovos.eu

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