naturstroum

Since October 2011 all our standard rate customers are supplied with 100% green energy.

True to its motto "Energy for today. Caring for tomorrow.", and as the only energy player able to contribute on a larger scale to the development of renewable energy sources in the Grand-Duchy of Luxembourg, Enovos decided in October 2011 to convert all its standard rate conventional electricity supply to a green-based electricity supply called naturstroum.

Green naturstroum electricity is produced 100% from renewable energy sources (100% water), certified on the basis of GoOs (Guarantees of Origin).

You have a question ?

Your personal contact whose contact details can be found on your invoice would be pleased to help with any further information needed.

You can also contact our servicelinepro from Monday to Friday 08.00h - 17.30h.

DEPUIS LE LUXEMBOURG

8006-7000

(numéro gratuit)

DEPUIS L'ETRANGER

(+352) 2737-8601

servicelinepro@enovos.eu

General

How do I become a customer of Enovos Luxembourg S.A. if I live within a distribution network other than Creos Luxembourg S.A.?

If you live within a distribution network other than Creos Luxembourg S.A. - for example, Esch-sur-Alzette or Electris (Mersch) - changing to Enovos Luxembourg S.A. from your old supplier is as simple as a signature.

When you have signed your electricity supply contract with Enovos Luxembourg S.A., this mandate enables Enovos Luxembourg S.A. to make all the necessary administrative arrangements in your name and on your behalf with the various entities involved to implement, and guarantee your electricity supply from the date on which you wish supply to commence.

Electricity

What is the difference between naturstroum and nova naturstroum?

Via its environmentally friendly products naturstroum and nova naturstroum, Enovos is addressing companies, public facilities and private customers with the wish to engage actively in climate protection.

energy mix, nova naturstroum in 2015*

The renewable energy naturstroum comprises to an extent 100 % of hydropower. The green power offered by Enovos Group is certified pursuant to GoO (Guarantee of Origin) and is produced in accordance with specifications set out under the EU guideline 2001/77. These Guarantees of Origin for the Luxembourg market are moreover recorded in a register managed by the Luxembourg regulation authority "Institut Luxembourgeois de Régulation" (ILR) on the basis of the Grand-Ducal directive of June 21, 2010 governing the power designation system. Enovos Group can furthermore present even more guarantees for all its naturstroum products as they are monitored by the independent inspectorate "TÜV SÜD".

At the same time, the Enovos Group has been offering another high-quality, environmentally friendly product since 2003: nova naturstroum. This is also distributed by Steinergy, NordEnergie and Leo too. nova naturstroum has been undergoing constant development since then and is produced to an extent of up to 64% by national generation plants since 2015, whereby the plants concerned use hydropower, wind, photovoltaic and biomass resources. The remaining production currently up to an extent of 36% is currently produced by new plants located within the European Union.

In order to promote the sustainability of nova naturstroum, we are continuously endeavouring to integrate new plants into our existing portfolio of renewable energies. In line with this, more than one third of your nova naturstroum mix will come from hydropower plants which will not be more than 3 years old on January 1, 2015 or will have been renovated in the course of the 3 years prior to that date.